PRIVACY POLICY

We at Fondest Pets, along with our affiliated and subsidiary companies (collectively "Fondest Pets"), value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage the personal information you provide to us through our Fondest Pets stores (the "Stores"), our customer support channels (such as call centers), and our website and other related sites (the "Sites").

By providing your personal information at our Stores, through our customer support channels, or via our Sites, you consent to the collection, use, disclosure, and management of your personal information as described in this Privacy Policy. Fondest Pets may engage third-party service providers ("Service Providers") with whom your information may be shared. Please note that Service Providers have their own security policies, and Fondest Pets is not responsible for their actions. This Privacy Policy applies to all current, updated, and new products and services offered by Fondest Pets, as well as the Terms and Conditions of Use. By using our services at the Stores, customer support channels, or the Sites, you agree to be bound by this Privacy Policy and the Terms and Conditions.

At Fondest Pets, we prioritize online privacy. If you have any questions regarding this Privacy Policy, please contact us at service@fondestpets.com.

Our Commitment to Customers Fondest Pets will collect, use, disclose, and manage your personal information in accordance with this Privacy Policy.

Collection and Use of Personal Information Fondest Pets may collect and use personal information that you provide when you:

  • Purchase, order, return, exchange, or request information about Fondest Pets' products and services.
  • Request warranty or tax exempt information.
  • Contact our customer support channels or customer service desk.
  • Visit, register on, or participate in features on our Sites, such as bulletin boards or communities.
  • Enter into a contest or sweepstakes or respond to our surveys.
  • Provide comments or suggestions to Fondest Pets.
  • Provide any information on your behalf that is contributed to our Sites.
  • Provide other contact information to Fondest Pets.

When you use our Sites or communicate with us via email, certain additional information may be collected without prompting you to provide it. This information includes, but is not limited to, non-personally identifiable information such as IP address, cookies, profile information, click tracking, and tracer tags, as explained below. We use this data to improve our website services, analyze trends, administer the site, track user movements, and gather demographic information about our user base as a whole. Fondest Pets will not use this information to directly market to individuals. However, this non-personally identifiable information may be shared with third parties to provide more relevant services and advertisements to users. User IP addresses are recorded for security and monitoring purposes.

  1. Shopping at Fondest Pets When you purchase products and services at our Fondest Pets Stores, you may choose to remain anonymous when paying with cash. If you use a credit or debit card for your purchases, whether online or in-store, Fondest Pets will collect your card information and maintain a purchase history. We use this information to process your orders, ensure proper delivery, provide better assistance when you visit or contact us, and improve our products and services. When you return merchandise, request a refund or exchange, we may ask for your name, address, telephone number, and other identifying information, such as your driver's license, to help prevent fraud.

  2. Customer Support Channels When you contact our customer support channels regarding products, delivery, installation, billing, or general inquiries, we may ask for information that identifies you, along with additional details necessary to promptly address your questions. This may include your name, email, mailing